Refund and Returns Policy

Thank you for shopping at Vibeuniq.com! We are committed to providing you with high-quality products and exceptional service. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns

1.1 Eligibility
You may return most items within 30 days of receiving your order for a refund or exchange, subject to the conditions outlined below. To be eligible for a return:

  • The item must be in its original, unused condition with all tags and packaging intact.
  • Proof of purchase (order number or receipt) must be provided.

1.2 Non-Returnable Items
Certain items cannot be returned, including, but not limited to:

  • Personalized or custom-made items
  • Final sale or clearance items
  • Items that have been used, washed, or damaged

1.3 How to Return
To initiate a return:

  1. Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
  2. Securely pack the item in its original packaging and include the RMA number and proof of purchase.
  3. Ship the package to the address provided by our customer service team.

2. Refunds

2.1 Processing Time
Once your returned item is received, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Refunds will be credited to the original payment method used at the time of purchase.

2.2 Shipping Costs
Original shipping fees are non-refundable. You will be responsible for return shipping costs, unless the return is due to our error or a defective item.

2.3 Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will arrange a replacement or issue a full refund at no additional cost to you.

4. Order Cancellations
Orders can be canceled within 2 hours of placement. After this period, we cannot guarantee that your order can be modified or canceled. Please contact our customer service team as soon as possible to request cancellation.

5. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:

Email: [email protected]
Address: 4751 Aspire Blvd, Cincinnati, OH 45236, United States

We value your business and are dedicated to ensuring your satisfaction with our products and services.

6. Changes to This Policy
We may update our Refund and Returns Policy occasionally. Any changes will be posted on this page, and we encourage you to review this policy regularly for any updates.

Thank you for choosing Vibeuniq.com!